Important details covering the installation, warranty and maintenance of a CRAFT floor are listed below. For any information not covered in our documentation, please contact your flooring professional, or feel free to contact us directly
A CRAFT floor is an investment that can last a lifetime, and longer. That is why we strongly recommend using a certified professional with plenty of experience installing engineered hardwood flooring. The conditions for installing a hardwood floor can vary considerably from job site to job site, so choosing a professional installer with extensive knowledge of the environment, building codes and local construction practices is essential.
To help guarantee that the installation of your CRAFT floor goes as smoothly as possible, the following documentation will come in handy:
- Application Methods Chart
- Installation Instructions
- Recommended Adhesives for CRAFT Flooring
- Installation over In-Floor Heating System – Homeowner Responsibility Form
Care & Maintenance
CRAFT’s prefinished hardwood floors are extremely resilient, but just like all other hardwood floors, they are not indestructible. Wood is a natural material and can suffer irreparable damage if not handled properly and if it goes without proper care and maintenance. In particular, there are three primary considerations that need to be taken seriously for those wishing to protect their investment: cleaning, surface protection and moisture control.
Care & Manintenance FAQ's
CRAFT's floors are factory finished with an advanced polyurethane finish that is both durable and easy to care for. Basic cleaning involves two simple procedures. Sweep or vacuum the floor frequently to remove loose dust and grit. This is very important to the long term performance of the floor and its finish. Small particles of loose grit act like sandpaper on the surface, wearing it down over time and dulling the gloss. Regular sweeping or vacuuming will help keep these harmful particles off the floors. (Having mats at entryways is a good way to keep grit off the floor as well.) Day to day wear will ‘dull’ the floor as dirt and oils get deposited onto the surface. To clean these away, use a cleaning solution specially formulated for prefinished hardwood floors. We recommend BONA or similar hardwood floor cleaning products. Please ensure to follow the product instructions outlined by the manufacturer.
The following products should never be used to clean a CRAFT floor: detergents, oils, waxes, polishes, bleach, vinegar, scouring agents, ‘all in one floor cleaners’ or oil soaps. These products will either damage the finish or leave residues that will dull the appearance of the floor.
We recommend not using a vinegar and water solution on your CRAFT floor. Vinegar is an acid and if used over an extended period of time may alter the gloss level of the floor.
No! Steam cleaners should never be used on a wood floor. The combination of heat, moisture and pressure could be very damaging to the wood. For similar reasons, never use a completely wet mop or cloth when cleaning the floor, and instead use only a slightly damp mop or cloth.
Unfortunately, there is no real remedy to repair a dent in the wood. The only real solution is to replace the damaged board. A professional hardwood flooring installer will be able to complete a board replacement.
Usually, yes. It depends on the extent and nature of the damage. If the damage is just a few boards, they can probably be replaced. This is a job for a professional installer. (It’s also an excellent reason to keep a few spare boards left over from your installation.)
Yes! Especially compared to most UV cured floor finishes (which are generally difficult to refinish), our DuRa-Finish is highly suitable for screen and re-coat operations. Generally speaking, there are two different approaches to refinishing a hardwood floor: the simpler and easier “screen and recoat” process, and the more time consuming and thorough “sand and refinish” process. The screen and recoat process is ideal to refresh a hardwood floor that has become scuffed and scratched over time. With a screen and recoat, most of the original finish remains and a new topcoat is added. This process is ideal for keeping the original texture of a wirebrushed or hand textured floor. The sand and refinish process is more extensive and involves removing all of the coating, stain and texture before applying an entirely new series of protective coatings. This process is usually done when the homeowner wishes to change the overall look of the floor, or in cases of extensive surface damage.
All CRAFT floors and related products are covered by an extensive warranty. Residential applications are covered by our 30 Year Finish Warranty and our Limited Lifetime Structural Warranty. Light commercial applications are covered by our 3 Year Light Commercial Finish Warranty and our Limited Lifetime Structural Warranty.
When asked what is the most important characteristic that makes a floor stand out as being exceptional, most experts agree that it is the width and length of the floor’s planks that make it really appear special. The reason for this is clear: When a floor is made from planks that are wide and long, it means that there are less seams in the overall floor, and the less seams there are, the more unified, distinctive, and gorgeous the floor looks.
In addition to the wide widths that are already standard for all CRAFT floors, there is now a special upgrade available that will truly enhance the look of a CRAFT floor: LongCRAFT Ten-Foot Planks. Now, as an optional upgrade, homeowners have the opportunity to select any percentage of their CRAFT floors to be LongCRAFT planks, which come in boxes comprised solely of ten-foot length boards.
So, if a homeowner wants to add more style to their luxurious dining room, if they want to add extra drama to an already stunning hallway, or if they want to make their Great Room even greater, LongCRAFT Ten-Foot Planks offer one of the most compelling ways to achieve the dream.
NOTE: We make LongCRAFT versions of all of our flooring, but due to the popularity of this option, we may not always have inventory immediately available. Homeowners interested in LongCRAFT should first consult with their dealer or industry professional.
We developed our innovative DuRa-Finish™ to capture the best of two worlds – that of Durability, and that of Radiance.
Often in today’s marketplace of mass produced flooring, consideration is given only to either the surface hardness of the finish (in the form of anti-scratch UV finishes), or to the wood’s appearance (oil finishes). DuRa-Finish™ is an innovative finishing process that uses technologically advanced coatings that are applied by the more traditional air dried method. The result is a synthesis that is extremely durable, yet exhibiting a high degree of clarity and lustre to produce the most radiant, natural looking finish available today.