Testimonials
Let others know what you think by leaving a review
Our customers love craft. Read what some of the dealers, designers, builders and homeowners that have used CRAFT have to say.
What people are Saying
We absolutely love our new Craft Artisan flooring. We did our main floor in the Kavala hickory, we think it is stunning! The Craft sustainability mission and 30 year warranty on the finish were great selling points as well! Highly recommend!
CRAFT is a flooring brand I’m happy to recommend to all my customers. The products are reliable, very good quality and their customer service is on point. Whenever I have inquiries about their products, Jacob provides prompt, knowledgeable, and very helpful assistance. Thank you so much for being such a great company to work with.
If I were reviewing these floors simply on their appearance I’d give them 5 stars. They are gorgeous with lots of character and uniqueness and everyone who sees them for the first time always comments on how beautiful they are. However, they are sensitive!! Drop anything on them and you’ll have a chip or scratch. We used to have solid oak floors that could take much more of a beating. We are a family of 4 all over the age of 23 so it’s not like they’re under too much stress but if you have pets or little kids stay away!!!
Recently purchased Urbanwood Harmony Yorkville 6.5” and love it. The quality, colour and finish are fantastic and the mid tone brown is classic and compliments the rest of the finishes in our new home. We love our Craft Floors!
Artisan floors with exceptional quality!!!
Working with Jacob Bishop with Craft floors is always a pleasure. My clients and I are always receiving exceptional service. Jacob is very knowledgeable, and always is prompt with his responses, which in this industry, is very important.
Craft is one of my favourite options to recommend to customers, the quality and colours speak for themselves. Thanks Jacob!
We have been a dealer for Craft flooring for many years. Fantastic products that are represented by excellent people. Whether we are working with Rob on the road or Lisa in the office the service is outstanding. Great company, highly recommend using them for your next flooring project.
Craft Floor has been an amazing team to work with! As a designer, I have always loved their product and was recently able to integrate it into a number of projects, including our own personal house. Lisa has been an incredible resource to help represent all things Craft Floor for us in the process, working to answer any questions or concerns we or our flooring install teams have had in the process. On top of that, the entire Craft team has adopted a solutions first approach to customer service. All of the members of the team are ready and willing to help find solutions to integrate their beautiful products into the design at hand. Last of all, and possibly most important, is Craft’s efforts to responsible source their material and engineer that product centered around sustainable practices and overall wellness for its users. We strongly recommend working with this team, as it is very hard to beat the beautiful product they offer and the overall experience they provide!
We have been dealing with creative at home company for the past 17 years and they have great products, I installed their hardwood in my own house, the great staff at Craft are very helpful and we offer their hardwood to almost anybody that walks to our showroom.
Beautiful flooring! Lisa Bull is an excellent resource: always helpful, knowledgeable and a pleasure to work with!
Wonderful to work with on our project! Lisa was amazing and on top of every detail. Highly recommend. Wonderful product and wonderful experience.
As an interior designer, I never hesitate when it comes to recommending Craft for my clients’ projects. Their hardwood floors are hands down the best. From the construction to their choice of species, colors, and their finish; the durability, sustainability and beauty of their floors are hard to beat. And a big thank you to Jim Adrianakis for always going above and beyond: responsive, knowledgeable, and always available to help make the project a success and the clients happy.
Have had nothing but positive experiences with Brandon at Craft Floors. First of all, the quality of the flooring is really great, and I’ve spec’d several of their floors in my client’s homes. Secondly, Brandon goes above and beyond with delivering samples, and promoting new products for us to look at. I love the sample sizes and availability – makes it super easy to put together a mood board.
Thank you for your help!
The team at CRAFT have curated a beautiful collection of artisan crafted wood flooring. Not only is the product sustainable and lovely, working with everyone at CRAFT is a pleasure! The consistency, service and value for money is top notch! I will continue to specify CRAFT as much as possible! This is Provence, installed on all three floors of an expansive remodel. Perfection.
My wife and I were drawn to Craft Flooring as soon as we saw their product. Jacob Bishop was so amazing to work with. He was so helpful with every aspect. He promptly returned calls and email, mailed out any samples we needed and set up where we could finally purchase our flooring. We are super excited for our floor to arrive. I would highly recommend their product based on their professionalism and the environmental standards they hold.
Working alongside Lindsay (our CRAFT representative in Calgary, AB) has been so special. She is always supportive of our projects, she is highly responsive to all our questions and concerns and gives our clients top notch service. I adore CRAFT products, their durability, colours, and installation process is so seamless and loved by all our clients.
We are ecstatic with our Craft Floors – in fact the renovation to our home was dictated by the beautiful colour of the Provence White Oak floors. When our friends walk in to our home the first thing they comment on is the warmth of our flooring!
We ordered Arezzo Hickory flooring from Craft to re-floor our entire downstairs as part of a much larger renovation project. Working with Lisa was wonderful from start to finish. I wish everything we were working on would go this smoothly. Lisa is super responsive and professional, and answered all our questions, was patient in dealing with our many requests for information and multiple batches of samples. We had 1 batch of samples erroneously stuck in customs, she quickly replaced them. We had some stair nosings damaged in transit, and she immediately had them replaced. The freight delivery to our area was a quite a pain, but we are in a rural area, and that is typically the case for us…. not Craft’s fault at all.
As far as the flooring is concerned, we took our time deciding from several samples, and wow… the quality, look, and feel of the Arezzo Hickory is truly remarkable. I’ve done several flooring projects with other brands, so I know to always dry-fit a couple boxes together to test when they arrive. They ALL fit tight and snug, with no gaps… that is impressive for such long boards. No other product we found locally or online anywhere comes close in all of these qualities, unless you want to pay 2-3 times as much. The main reason we found and ultimately went with Craft was their commitment to sustainability, wide and long average board lengths, and their 10ft Long Craft boards. We have a very long main room area where these long boards will make a huge impact vs the chopped up bits and pieces you’ll find with almost every other company out there. Even though we aren’t quite ready to install yet, we are super happy with our purchase and with the excellent service from Lisa. I’ll update with pictures once the floors are installed. If you’re considering Craft flooring for your project, just do it!
I’m a designer for WA home builder and we’ve used Craft floors in our projects for years now. We also have Craft Aragon installed in our production facility’s offices. 18 months in, the floor is holding up very well to the heavy traffic of our craftsman in and out of the office all day.
Wow! Just WOW. Our wood flooring is beyond beautiful. We are so happy with the quality and the extra 10′ long pieces we received. The shipment was on time, the service was excellent and the wood flooring is beautiful. “Artisan” says it all. Nellie and Lisa were both kind and helpful answering our questions. Highly recommend Craft Artisan Wood Floors.
Paul, my Craft rep is a flooring expert! His years of flooring knowledge make him a “go to” when it comes to wood floors. Craft floors are gorgeous, the long boards make such a WOW statement, especially in a great room.
I highly recommend working with Craft!
We absolutely LOVE our Hayloft floors! They are SO gorgeous, high quality, and have the coolest natural, historical features, beautifully touched up. Great craftsmanship, love the mission and what the team is doing at CRAFT!
This is our second home now where we have installed CRAFT hardwood flooring. When our busy family of four (plus one four legged friend) moved into our new-to-us home the first thing we did was replace all of the existing hardwood with CRAFT’s Greycastle hardwood flooring. The extra long lengths really amplify the space throughout our house. We absolutley love our floors and they have really contributed towards making our new-to-us home ‘us’.
Also, as someone in the environmental and waste management space, and a mom, I was equally impressed with the GreenGuard Gold and Red List Free certifications and packaging of the hardwood flooring that goes hand-in-hand with the quality of their hardwood floors. I highly recommend CRAFT hardwood flooring.
As a long-time award-winning design firm in the Lower Mainland, we have had years of experience working with a magnitude of suppliers. Paul Thomson at CRAFT is one of the best design reps out there! He is not only extremely knowledgeable about the product and its specifications; he is always helpful and is passionate about every product line they carry. The communication is second to none, especially when we need quick assistance. If a situation that arises, there is always a swift solution. The customer service from the entire CRAFT Team is always exceptional. We have zero issues recommending CRAFT products to any of our clients as we know the quality of product is fantastic and we have full confidence that Paul & the CRAFT Team will take great care of our clients – no matter the size of any design project.
We are very satisfied with selecting Craft Flooring for our home. Jacob was very knowledgable and supportive during the selection process. He was able to answer all of our questions and guided us towards the perfect flooring that met our needs. Being a younger couple with intentions of starting a family, the GreenGuard Gold finish was very important for our long-term health. The Dura finish far exceeded our expectations, the matte finish looks amazing while having a great feeling. Overall, Craft Flooring checks all the boxes and we highly recommend it to all of our family and friends.
Firstly dealing with Paul was fantastic. Very supportive and helpful. Got all of the info I needed and quickly. We selected the Navarre colour from the Heritage Plank collection. The pictures don’t do it justice. The detail and the richness of the wood is unmatched and it just really sets the tone for the room. The 10 foot lengths just really adds to the beauty of the wood. I installed this myself and have worked with a few other suppliers. This by far is the best wood I have ever worked with. The tongue and groove fit perfectly. The long and wide pieces make the install go fast. I love my floor. We will do the rest of our house with it when when we complete our Reno’s. Everyone that asks where we got our floor, I will highly recommend Craft! Thanks.
We loved working with Brandon Merchant in purchasing flooring for our new house. Not only did he advise us on details of our order, he ensured that our flooring arrived to the site in a timely way. We are very happy with our Craft floors and we highly recommend Brandon to anyone that wants stellar service.
Purchased the reclaimed heart pine product for my house on Vancouver, the salesman at the time, Brandon, was very helpful selecting a product. The product itself has held up very well over the past couple years. It looks great and is often a talking piece among guests.
We purchased Craft Hickory Shuswap 8″ wide engineered hardwood flooring for our livingroom /kitchen area of approx 700 sq ft. Paul suggested we mix random lengths (8′ and smaller) along with the manufacturers (Craft Long 10′ length boards) 50/50. Jim, our installer did a great job and said this product was wonderful to work with. The boards fit together easily without any trouble. Our cable supplier was up yesterday doing a repair and commented on how beautiful the floor is. We love it!!!
Craft Floors and Paul are simply the best of the best. As an interior designer, I have been specifying craft floors for every project for the last 2 years. I’ve even installed it in my own home. Not only is the product good looking, its durable, and environmentally focused. All my clients have been so happy with it!
I had a great experience working with Mike Gallagher of Craft Floors on the remodel of my home. I am not a professional designer or builder, I was very specific in what I wanted as far quality, craftsmanship, durability and of course style. Mike went above and beyond working with myself and our contractor to assure we got the perfect color, width and custom stair treads. I cannot say enough about our CRAFT Aberdeen floors, they are everything and more than I could have ever imagined. CRAFT is an outstanding company and delivers an AMAZING product that they stand behind and back up with amazing customer support and service.
So happy with the decision to use Teramo in our home renovation. The color is beautiful and we love the wide planks. It feels nice to walk on with bare feet too. Nelly was super helpful throughout the whole process.
I am a residential general contractor that builds 40-50 homes per year. My company started using Craft Artisan Wood Floors about 3 years ago and have been delighted with the product and service. Craft is a smaller company and it shows in their superior product and quality control. They source their own lumber and own the factories that manufacture the flooring so they control the process from start to finish. Their Ultra finish gives that beautiful matte finish that you would find with an oil finish but without the maintenance. They also use the fillet core which is harder to manufacture, but if done right and installed right, provides for a superior product underfoot. Craft is all wide plank and they provide more long boards in each box than any other manufacturer we’ve used. The longer and wider the product, the more scarce the quality of wood. That’s why so many manufacturers have a lot of short boards in their boxes but that makes the floor cut up and busy. I highly recommend Craft Artisan Wood Floors for any hardwood floor needs.
Brandon is one of the most amazing sales reps I have ever worked with. He over delivers with customer service, professionalism and enthusiasm! The CRAFT floors are incredible both in construction and warranty!
Carla Bond-Fisher
President and Founder
Sticks + Stones Design Group
As a designer and professional in the construction industry, I have worked with MANY wood flooring companies. Not only are CRAFT floors some of the most beautiful I’ve ever seen, they are incredibly well crafted and consistent across the board. We have installed their flooring in over 40 residential spaces, and we have received nothing but extremely positive feedback from contractors and clients. Their floors are durable, beautiful, and I truly stand behind the company’s values. These floors have far exceeded my expectations and I will never be able to go back to another flooring company after using them. I can’t recommend enough!!
Our experience with Craft Artisan Wood Floors was just ideal. Received excellent assistance from Brandon and Lisa, which resulted in our selecting a very attractive flooring which exceeded our expectations.
You can’t go wrong using CRAFT Artisan Wood Floors. It took me MONTHS to find the perfect flooring, and I did with this company. Still to this day we get compliments. We did a huge reno and truthfully, the floors from CRAFT, and our front porch are my two favourite things from the reno. Truthfully, our contractor tried to talk us out of using the hardwood as he had never used your product before but, being the stubborn person I am, I told him we’re sticking with it. Once it was laid he also agreed it looked amazing. The floors are the best part of the inside. The Greycastle White Oak is just the right amount of rustic, and a perfect brown/grey, durable and stunning. The knots and grain are like no other floor I’ve seen.
I was so happy to discover CRAFT. The first 10 seconds I spent examining CRAFT’s wood products at the 2015 IDS Show in Vancouver was all it took for me to say aha –here is something different; this is it. I specify CRAFT floors to solve some of the most common concerns in flooring selection. This includes access to interesting and unique floors of lasting quality (solid core components and longer lengths are key), responsibly sourced materials, and a reliable advanced construction that performs in any home environment including being radiant heat compatible.
The wood from CRAFT Artisan Floors is industry leading in terms of quality and design. From reclaimed and rustic, to sleek and contemporary, they have all areas covered. The dimensional stability of the innovative DACS system truly separates the quality of CRAFT from it’s competitors. I have sold the product for over 10 years, and even some of the first clients that purchased CRAFT from me ( Antique Impressions at that time before the company name re-brand to CRAFT ) are as happy with the floor today as they were when they first had it installed. If you are looking for the best, look no further as you have found it in CRAFT Artisan Wood Floors.
Beautiful options of wood and colour. Well made. Hope to be installing the Greycastle in our home in the next few months. The rep in southern Ontario is so patient, knowledgeable and responsive.
Our hardwood floors are the first thing any visitor comments on and fall in love with when entering the home and we could not be more pleased. This hardwood flooring is absolutely unique and stunning. The company was exceptional to work with and I would highly recommend it to anyone looking for a beautiful product. We just completed a our custom home in the Seattle, Washington. We used Oak Greycastle. They are unique, classic and timeless in our transitional styled home. Once installation began we were so happy we knew we wanted more. Our friendly, knowledgeable salesperson Brandon Merchant had the additional square footage to us the next day on the job in Washington state. Out of the year long building process this company was by far my favorite and best to work with. Thank you CRAFT!!
We love our flooring! Five years later, it still looks amazing! We began building our country home in the fall of 2011 and moved in in April 2012. When we purchased our 50 acre lot 5 km south of Peterborough there was not a house, just a very old barn. The open field needed a farm house! So we spent a great deal of time researching the style and history of the classic “Ontario Farmhouse”. We wanted the exterior to appear unassuming and as if it had been there for a long time. We love the century home exterior and the contrast of a more modern interior with our barnboard wall, cathedral ceilings, library loft, farmhouse kitchen, finished basement and large back entry. But we both agree that it’s the beautiful pine floors that pull this entire look together! We have a busy household filled with pets, grown children, extended family and friends. We love to entertain! The floors are very durable, easy to clean and maintain. We get compliments all the time!
The generous length and width of these boards visually expand our space and we have received many compliments on our beautiful choice of flooring. Professionally I have specified the CRAFT brand of flooring on past projects and my clients have always been very pleased with its great looks and exceptional performance. Personally, In 2015 we downsized from our two-storey home and purchased an older home that we could renovate from top to bottom. This extensive project lasted eight months and included a large (650 sq feet) addition, an entirely new roof truss structure, a complete exterior reface and a back to the studs gut inside the home. The result is a brand new home from top to bottom and the main floor square footage is just under 2000 sq feet. We chose quality finishes throughout and the CRAFT brand fit that profile very well.
In designing our transitional home I incorporated some contemporary and some classic elements for an interesting and energetic combination.The wide width of the Zamora Oak flooring adds an updated look and the hand sculpted, wire brushed finish provides the rusticity and practicality we were looking for. The matte finish is very easy to maintain. Our flooring looks gorgeous and feels wonderful underfoot. In a bungalow the continuity of flooring is particularly critical and we installed our hardwood flooring throughout the main floor for a seamless and unified aesthetic.
We looked at other hardwood, and always came back to CRAFT Cantabria! I (Lynn) walked into a flooring store and literally my eyes went to the Cantabria hardwood, it was exactly what I pictured! It has variations of tones, mix of warm and cooler tones so that it could go with just about anything! The wide planks, and beautiful wood grain also attracted me. We had our heart set on it for 2 years waiting for our new home to be built. We took a sample a year later when we had our meeting for our new house decor, tiles, fixtures, and cabinets and it looked amazing! We love it, the look the feel, fairly durable but have a few scratches here and there. We try to keep the right humidity. I’m glad it’s not a glossy finish because with the cat it takes enough cleaning already!
…. And then we saw the Kavala! We both fell instantly in love with it. For each selection of our reno (floor, backsplash, counter, cabinets) I think we looked at over 100 samples of each. The floor was the first we had to select. I knew I wanted light floors but we just couldn’t find the right one, even though a good friend of ours runs a large flooring company in Toronto. We went everywhere and looked at everything! It couldn’t be too yellow, or too grey, or too busy, or too plain or too “normal”. And then we saw the Kavala! We both fell instantly in love with it. When we asked the price, the funny look on the sale rep’s face indicated it was out of our requested price range. So we continued for another month, going from one end of the city to the other. Twice more we saw “our” floor and reluctantly moved on. Until….we couldn’t stand it anymore, nothing measured up after seeing the Kavala so we re-worked the budget and bought it. Not for one second have we been sorry about the decision.
Installation day was so exciting; we couldn’t wait to see it. When we just had a few boards down, I was jumping up and down with excitement because it is truly the most beautiful floor I have ever seen. The more that went down, the more we loved it. The colour is perfect, warm and yet light, with the strips of sapwood highlighting each area.
I use it in bathrooms, kitchens, high traffic areas and it holds up! I first purchased CRAFT Zamora Oak for a client in an old farmhouse with high traffic areas. I researched quite a bit. That floor has shown to be extremely durable. I like the fact that it has a satin-matte kind of finish to it, and the hand textured surface, this has helped it still look great. The wide widths and long lengths are really great. Also, being by the lake I use engineered product, and radiant floor heating for a lot of my projects so CRAFT floors are a good match. I use it in bathrooms, kitchens, high traffic areas and it holds up!
Friends who visit immediately comment on the beauty of the floors. We started looking at flooring 6 months before we took possession of the house. After seeing the CRAFT wide plank in the first month, we spent the next several months deciding which colour wood to go with. The variation of detailed darks in the knots and the richness of the colour in the walnut won us over to choosing Ferrera. The house itself is a clean canvas of white and then colour and style introduced with the contents. Art has always been a very large part of our lives, even to the point where artistic merit has influenced the choices in furniture and lighting. The interaction of all the pieces throughout our home is still a joy. Very happy with our choice… the 8″ wide plank works perfectly in the space.
Our friends at CRAFT have Beautiful Hardwoods! Honoured to continue doing business with them and we recommend their products.
After four years, three kids and a dog our floors still look fantastic. Our floors are still the favourite part of our home Reno. Our sales representative was Brandon Merchant and I can’t say enough positive things about him. He was so easy to work with and so knowledgable about the products. After much discussion and looking at all the samples we settled on the 8.5″ reclaimed heart pine saddle and we were so happy about our decision!. About three years after we installed our flooring we decided to replace the carpet on our stairs and in our children’s playroom and Brandon was so helpful in making sure the process went smoothly yet again. The woods match up perfectly. Thank you CRAFT for your first class products and excellent customer service. I would highly recommend your products!
I have had the opportunity to work on quite a few projects with CRAFT and always receive rave reviews from the clients afterward!
I work for a retail flooring company and recommend the CRAFT line to my clients as it is a very unique and quality hardwood line. They continue to update their line with timeless yet modern looks which I really appreciate.
We have no hesitation in recommending CRAFT to our design clients! CRAFT Floors are high quality, durable, and beautiful. At Red Deer Carpet One, we have specified this product in the most prestigious projects and we are always impressed by the results. Mouldings and nosings are an excellent match to the planks, and the finishing is extremely consistent.
They do what it takes to get the job done and customers happy. I have been dealing with CRAFT for just over 3.5 years i have been in the flooring industry for about 15 years and they have been one of the best company’s to work with their reps are easy to talk to and always have answers if not right away within a few hours.
This engineered hardwood is not only durable but the texture and tone of each plank really defines the space. I am an Interior designer in Vernon, British Columbia and we have used CRAFT in numerous homes, including my own! We just did a major renovation and we installed the Avila, Hickory from the Castillo Plank Collection. We have received numerous compliments on how great it looks! I am very impressed with CRAFT products and their customer service. I would highly recommend them for your flooring needs.
…. easy to install, great lengths, and a wide range of colours and style. Excellent ! As a retailer of floor coverings in the province of Quebec (Cerabois.Inc) we are proud to promote the entire line supplied by CRAFT Artisan Wood Floors. From the quality of the product, service inventory and knowledge of the entire CRAFT team. it’s a pleasure to have full confidence in a engineered floor.
Their products are high quality and unique in the industry. It’s modern yet has warmth of a natural wood. with their friendliness and thoroughness of handling transaction made my team & customer very satisfied.
Both the client and myself could not be happier.When faced with choosing a hardwood floor I always start with CRAFT. They have the best selection of woods, colours and textures to achieve a stunning floor with an effortless elegance to it. Personal favourites being Vela Blanca, Wexford, and Conestoga. Conestoga was used in the this eclectic classic kitchen. The beauty of the product was that CRAFT was willing and able to fabricate the stair treads and all nosings for the home.
We have 2 young children and a German Shepherd Dog that put the flooring to the test on a daily basis. It stands up to all of the abuse, and continues to look great. I am an Industry Professional and have used their product on my last 2 personal homes. My wife & I have now built 2 personal homes using the Tuscany Oak 6″ Flooring extensively throughout in both projects. My wife & I love the product. It stands up to all of the abuse, and continues to look great. Thanks for your great product and personal service.
